Our team are always happy to help you with email enquiries regarding products or ordering. Please email us at email@example.com, giving full details of your query and we will be happy to assist you as soon as we can. As an internet business we deal with ALL enquiries via email.
Our team operates during normal* office hours between Monday and Friday. Emails received outside of these times will be answered as soon as the relevant team member is available, usually on the next working day*. Please note that during seasonal periods, (Easter and Christmas) this may take up to 48 hours as we receive considerably more enquiries and orders at these times.
To help us answer your query as swiftly as possible, please ensure that you provide as much detail as possible such as full name and order number if your enquiry relates to an order, or product number/s if it relates to a product.
*Normal office hours/working days are Monday to Friday excluding Saturday, Sunday and all Public Holidays.
Our mailing address is
That's Crackers Ltd
The Cracker Rooms
15 Fleets Lane Industrial Estate
ALL orders are mailed, regardless of destination. We do not have a retail outlet and we cannot allow customers to collect orders or visit our warehouse for insurance purposes.
We do not operate a telephone based customer service team, as we aim to deliver a prompt and efficient service to customers by email. We are aware that some customers do find this inconvenient but we have found over many years that we are able to give the best level of service to all of our customers in this way. Please email us with full details of your enquiry and we will respond to you as quickly as possible.
Frequently Asked Questions (FAQs)
If you have a query, our FAQ page has answers to many questions, it will be worth checking there first. We are adding to this page all of the time. It may save you waiting for an email reply.